Welcome to Public Service Commission

The Directorate is responsible to Commission Secretary/CEO for:
1)Advising on Public Sector Establishment and Staff complement to ensure effective service delivery;
2)Offering Management consultancy for Ministries and Public sector institutions to ensure efficiency in service delivery;
3)Advising on the need to restructure and establish appropriate organization structures;
4)Analyzing results of Institutions Job evaluations and schemes of service; and
5)Partnering with stakeholders and development partners to support Public Sector Reforms.

The Directorate is responsible to the Commission Secretary/CEO for development and review of guidelines on recruitment and processing of appointments, promotions and recommendations for appointment of persons to hold Constitutional offices in the Public Service. The process entails the following:
i)Processing of indents and advertising;
ii)Analysing applications for Commission's decisions;
iii)Providing secretarial services to the Preliminary Selection Boards (PSBs);
iv)Scheduling of interviews and inviting short listed candidates for interviews; and
v)Presentation of selection board reports to the Commission Board for decision.

The Directorate is responsible to Commission Secretary/CEO for:
i)Promoting national values and principles of governance;
ii)Promoting values and principles of public service;
iii)Promoting good governance, ethics and integrity in the public service in accordance with POEA and Leadership and Integrity Act;
iv)Evaluating and preparing report to the President and Parliament on public service compliance with values and principles provided under Articles 10 and 232 of the Constitution of Kenya;
v)Investigating, monitoring and evaluating the organization, administration and personnel practices of the public service; and
vi)Monitoring compliance with service regulations, policies and guidelines.

Policy Background

Under the MTPII public service delivery is guided by the theme: "Transforming the Public Service for accountability and provision of efficient and quality services". These will be guided by the principles in the Kenya Constitution 2010 and the Kenya Vision 2030 which bind all public officers to observe the principles of efficiency, observe human rights and of good governance, integrity, transparency, and accountability and sustainable development. In the Medium Term, the department aims to transform by building and implementing service delivery systems that will not only ensure efficiency, quality, speed, convenience, dignity in service delivery but also global competitiveness. The department be to transform the Public Sector and reorient it to observe the tenets of the constitution and adopt best international practices to reengineer service delivery processes with appropriate adoption of integrated ICT systems in order to provide quick, less costly and high quality convenient services to citizens and customers. This will meet the growing public demand for better services, attract investment and contribute to the growth of the economy and thereby achieve the vision of becoming a globally competitive and prosperous nation with a high quality of life and in line with the Public Service Commission vision of being a lead commission in the provision, management and development of competent human resource in the public service.

Motto: Driving Public Service Transformation

Flagship Programmes and Projects

Public Service Transformation Strategy

In order to mould an efficient and effective public service, with standards, and a highly motivated human resource capacity and develop and implementation of a Public Service Transformation Strategy aimed at:

  • Strengthening policy, legislation and regulations to support public service governance good interventions;
  • Increasing efficiency of the public service delivery system and overcoming bureaucratic inefficiency;
  • Human resource management reforms;
  • Providing technical support to the counties and hearing and determining appeals;
  • Exercising disciplinary control in the service; and
  • Institutionalization of results based management in the Public Service to ensure citizens access quality services in line with the spirit of the Constitution of Kenya.

Training and Capacity Building

Focus will be on competency based training and capacity building for improved service delivery. To ensure that the MDAs. The department will also undertake, coordinated capacity building programs for attitude change and to build capacities in transformative leadership skills, managing for results, Business Process Re-engineering and Performance Management.
This will help create a globally competitive and adaptive human resource base to meet the requirements of a rapidly industrializing economy. As a priority, a human resource database will be established to facilitate better planning of human resources requirements in the country.

STRATEGIC OBJECTIVES of the department

Transformation in Service Delivery in the Public Service

  • KRA – Reduction of the gap in HR requirements for the implementation of Vision 2030 Projects
  • The department works within the PSC strategic plan and through the various committees such as:
  • Consultative Committee on Terms and Conditions of Service
  • Board Committee on Terms and Conditions of Service
  • Capacity and Capability Committee

This will lead to:

  • Anticipating possible future developments and maintaining a well-structured workforce of an appropriate size, which is able to meet the changing needs of the public service in a cost-efficient manner.
  • Strategic management of human resources, to ensure that the public service maintains the capacity for service delivery in the current economic, financial and demographic context.

Constitutional mandate of the Department

Article 10 and 232 0f the constitution

  • 234 (2) (b) exercise disciplinary control
  • 234(2) (e) ensure that the public service is efficient and effective
  • 234 (2) (f) develop human resources in the public service;
  • 234 (2) (g) review and make recommendations to the national government in respect of conditions of service, code of conduct and qualifications of officers in the public service
  • 234(2) (i) hearing and determining appeals from county government public service


We pledge to:

  • Provide professional services and advice on the formulation and implementation of policies and regulations pertaining to human resource management and development which includes:

-prompt in all actions;
-accurate in decision making;
-friendly customer service;
-timeliness in providing services;
-fair and just in deliberation

  • ensure that services and information are easily made available and reliable; and
  • Compliance with laws, policies and regulations.
  • ensure that public agencies are equipped with suitable structures, establishment and schemes of service in accordance with their current responsibilities so as to function at an optimum level;
  • ensure the best human capital management to enhance the efficiency and effectiveness of public personnel through the development of systems and best practices;
  • increase the productivity and efficiency of public service human capital through pre-service and in-service training with regards to the Public Service training policies;
  • attract, develop and retain potential workforce towards excellent performance through salary management, allowance and various benefits;
  • ensure a harmonious employer-employee relations through the widespread dissemination of information so as to improve understanding on issues of common interest;
  • enforce Public Service pension regulations and ensure that pension's benefits are payable to qualified recipients;
  • develop public personnel using the psychological and counselling approach and to provide effective and efficient training in accordance with the principal, ethic and standard practices of the Public Service; and
  • ensure responses to clients' enquiries and complaints are fast, accurate and courteous and adhere to the stipulated period as follows:

o affirmation of acceptance of complaint within three days;
o initial response within 14 days; and
o Status report on clients' complaint within two months.


  • To undertake systematic and structured human resource planning To develop the best and competent human capital to meet the public service's strategic needs through dynamic training policies and sponsorship programmes
  • To manage civil servants and develop human resource management policies through strategic and effective service policies formulation and implementation
  • To formulate policies and guidelines relating to HR services according to current needs to enhance human resource development in the public service
  • To introduce a competitive and comprehensive remuneration package to the civil servants and develop a harmonious employer-employee relationship
  • To enhance the quality of service delivery through application of technology in human resource management
  • To determine the implications of privatization/separation on the public sector human resource; and
  • To develop strategic alliances and networking
  • To develop Succession Planning
  • To determine Training Policy.
  • To formulate and clarify policies on the above mentioned matters to implementer agencies;

The Directorate is responsible to Commission Secretary/CEO for:
i. Providing technical guidance and secretarial services in analysing the strategic direction of the Commission including preparing, implementing and evaluating the Commission's strategic objectives, strategies and programmes;
ii. Advising on the link between the Commission's strategic plans, strategic objectives, programmes and activities to budgeting and optimal resource requirements;
iii. Providing professional advice on financial and related matters;
iv. Providing technical leadership and coordination role in the Commission's annual estimates preparation process with internal and external stakeholders;
v. Providing managerial accounting support to the programmes, time scheduling and costing for effective programme planning and execution;
vi. Analysing and preparing the periodic performance and reporting to the Commission;
vii. Providing technical expertise in projects preparation for development partner support to the Commission;
viii. Providing technical and professional services for supply chain management activities to realize effectiveness, efficiency and value for money;
ix. Maintaining proper books of accounts and reporting on utilization of allocated funds;
x. Advising on utilization and management of Information, Communication and Technology;
xi. Collaborating with other government agencies and other development partners for resource mobilization; Custodian of the Commission's assets and minimizing its exposure to liabilities; and
xiii. Undertaking risk assessment and managing the same by ensuring institutionalisation of adequate internal control systems. 

Public Service Commission +254 (020) 2223901-5  This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Location

PSC Address

P.O. Box 30095, 00100, Nairobi, Kenya
Harambee Avenue
Nairobi, Kenya
Telephone: +254 (020) 2223901-5, 2227471-5
Fax: +254 (020) 2214791
Mobile: +254-724-253807 +254-724-253807,